Returns can be accepted under the following circumstances.
If a piece of artwork is requested to be returned due to damage:
If the piece of artwork is received with any damages, you must send a photo and summary to us within 14 days. No returns can be made before communicating with us. All artwork is checked thoroughly before it is dispatched. However, if for any reason any damage is missed or caused in transit, you could be entitled to one of the following on a case by case basis:
The piece to be returned for replacement, a touch up, frame swap
An alternative piece of artwork as a replacement
Keeping the piece at a discount
If a piece of artwork is requested to be returned due to a change of mind:
If you have paid and received a Stella Zuegel Art original or print and decide you no longer want the piece you must explain your reasons honestly. It is at the management discretion to decide if the request of a return is approved.
Return requests must be made within 14 days after receiving your piece. If the piece is approved for return. The artwork will be arranged for a return, once received, the artwork will be inspected to ensure the piece is returned as it was dispatched. If the artwork is received and approved under the inspection, the refund will be arranged. If the artwork is received and not approved under the inspection, the refund will be disputed.
Once your return is received, we will send you an email to notify you that we have received your returned item and your refund will be credited to your credit card or original method of payment, within a certain number of days.
Unfortunately, shipping costs and/or import duties are non refundable and we are not held responsible for returns that do not reach us.